With the upgrading of people's home consumption concept, customized furniture such as cabinets, wardrobes, bookcases, bedside tables, and cloakrooms have been favored by consumers. However, due to the many standards and norms of custom furniture, once there is a dispute, the mediation will be less "ruler". In addition, the custom-made furniture contract stipulates that the form of sales that “pays in full when the order is signed†is considered by consumers to be “overlord clause†and becomes a hot spot for consumer complaints. This week, the Morning News reporter interviewed relevant people on these issues of complaints about custom furniture consumption.
There are three major complaint hotspots in custom furniture
Custom furniture complaints three hot spots
The reporter learned from the custom furniture store that at present, the general process of custom furniture is 8 steps: the communication between the two sides - the design of the selected custom product - the designer's field measurement - to determine the design (including raw materials, size, color, etc.) - - Place an order and pay the full amount - the manufacturer produces customized products - merchants ship and install - - buyer acceptance.
Comprehensive analysis of the user's dissatisfaction with the main conditions of custom furniture are as follows: First, the changes in the raw materials of custom furniture, such as white bricks, black bricks, color is not the same, the final effect is not the same; Second, customized products, The design renderings have certain discrepancies with the real objects. Third, the customized furniture is a household consumer product. The customized crowd is not the final consumer group. For example, the parents customize for their children, and the children are not satisfied.
Consumer: It’s unfair to pay the full amount
“It’s very good to see a wardrobe in a friend’s house. I want to customize one. I came to the store and asked for it. I’m sure I’ll pay the full amount when I place an order. I’m playing drums, and the style of the new home and friends’ home is completely Different, can not see the effect, if the customized product is not good at the end, who will protect my rights?" Mr. Xu, who has just renovated the new house, complained: "The whole payment is the 'overlord clause'." Miss Media, a media practitioner, said that she had to pay the full amount before ordering the custom furniture. "This is not very good. It is unfair to the consumer to place the full payment, so we are passive, what about fair trade? What?"
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