What should I do if the POS machine is shut down?


POS machines are generally closed in the following situations

Single consumption is too large

In the process of POS card consumption, the single amount of the card is too large. When the POS machine is in operation, the general agent will explain the single limit of the POS machine and the daily brush limit in advance. If this limit is exceeded, the POS machine will be in danger of being closed.

Existing set of current

The POS machine itself has the behavior of cashing in the process of swiping the card. If the credit card and POS machine belong to the same person, or the amount of the card is abnormal, there is a current or potential set of current status, which will be listed as a violation by the bank.

Involving pseudo card transactions

The POS merchant itself is monitored by the risk control system or notified by the relevant agency to deal with forged card transactions and to record information points. Or will be shut down if requested by the authorities!

Rescue measures after the POS machine is suspended

Under normal circumstances, the amount after the closure will be frozen in the bank or third-party payment company's reserve account, but will not be confiscated. As long as the relevant personnel present written information, the funds can still be safely received under the agent's application.

After the POS machine is closed, the customer needs to present a written application, and the formality is longer. The third-party payment company will unblock the POS machine that has been shut down according to the implementation of the new policy. The general unblocking procedure is from 15 working days to 30. Between business days. However, in the case of forged card transactions, the side records and other authorities that have the authority to shut down will not be unblocked, and there may be related legal liabilities in the later stage.

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