The new rules for the sale of furniture products are not repaired twice during the three-package period.

The furniture is still repaired twice during the "three guarantees" period. What should I do? According to the Beijing Municipal Administration of Industry and Commerce and the Municipal Consumers Association yesterday (2nd), complaints about furniture products have recently increased significantly. If the repairs are not properly repaired due to the same serious quality problems during the three-package period, consumers can request to exchange the same specifications and models for free. The same type of product, or return after paying the depreciation fee.

Furniture complaints received 84 pieces in January

After the purchase of the sofa, the consumer Gao Mian agreed to deliver the time for July 16 this year. The delivery time is more than one month after the delivery time. As the contract clearly stipulates: "The seller has not delivered the goods for more than 30 days, the buyer has the right to terminate the contract, and from the delivery time stipulated in the contract, the seller shall compensate for the liquidated damages in accordance with 0.3% of the total contract price for each one-day extension." Ms. Gao then filed a return and compensation claim, but the merchant has been delaying the settlement. Until the industry and commerce intervened in mediation, the merchants had to refund and compensate for the liquidated damages.

In the bedroom cabinet purchased by the consumer Ms. Wang, the cabinet door and the cabinet body were deformed within 90 days, and the return was rejected. After mediation, the merchant has paid a full refund for the consumer.

It is understood that the city's industrial and commercial "12315", the city's consumer association "96315" two hotlines received a month of furniture complaints surged to 84, the main problems are: furniture deformation, cracking and other serious quality problems, businesses are not refundable The merchant delays delivery, installation and maintenance; fails to pay liquidated damages as agreed in the contract.

Depreciation is required for furniture returns

According to the "Procedures for the Repair, Replacement and Return of Furniture Products in Beijing", the furniture will have serious quality problems within 90 days from the date of delivery. Consumers may choose to return, exchange or repair; within 180 days, serious quality problems may occur. If you choose to exchange or repair, you should exchange the same model and the same type of products for consumers free of charge.

The industrial and commercial personnel reminded the consumers that if the furniture is in the validity period of the Three Guarantees and the same serious quality problem, if the repair fails to meet the standard requirements twice, the repair record and relevant certificates may be required to exchange the same type and the same type of product or Choose a return. If you meet the replacement conditions, have the same model, the same type of products, and consumers are reluctant to exchange only want to return, you must pay the depreciation fee as required. In addition, when signing a furniture sales contract, you must agree in writing to delay the delivery of liquidated damages. (Reporter Yang Bin)

Furniture Product Name Three Guarantees Validity Product Quality Depreciation Rate (Day)

Wood furniture 1 year Broken material, loose structure of the part 0.10%

Metal furniture 1 year solder joint break 0.10%

Spring soft mattress 1 year Spring piercing, severe collapse, spring break 0.05%

Sofa 1 year loose structure, member break 0.10%

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