HP's networking upgrades to its series of printers last week have made it impossible for HP printers to use universal consumables worldwide. Recently, global consumables resellers have expressed dissatisfaction with the recent firmware upgrades of HP printers that make general consumables unusable.
Since the HP printer firmware upgrade, chip makers in the general consumables market have received a number of calls for printer upgrade solutions.
The mass media is also paying attention to this matter. NOS.nl in the Netherlands said: "HP printers are starting to have problems. Some customers of HP printers have revealed to social media that their HP printers have failed since last Tuesday and cannot use other brands of ink (usually cheaper) The brand of ink)". Another angry customer, Martijn, said in the NOS Radio 1 news: "It seems that HP is forcing customers to buy their expensive original ink. I found that HP is trying to disrupt our printer operations in this way." It is not only in the Netherlands that the problem has been revealed. At present, users of HP printers throughout Europe are complaining.
This article refers to the experience of the regenerer 123inknt.nl, who wrote a letter to his client explaining the problem.
The regenerator will provide a copy of the letter sent to the customer to the Regeneration era, as follows: "123inkt.nl received a complaint from the company on the 13th of this month that the company's large number of its own brand of ink cartridges cannot be used on a variety of HP printers. HP The user of the printer indicated that an error message appeared on the HP printer: 'Ink cartridge failure / one or more cartridges are damaged / please remove the cartridge and use a new cartridge '. But this is not the case, actually 123inkt own brand The ink cartridges are no problem."
According to Gerben Kreuning of 123inkt, the technicians at the company found problems when testing the company's own brand of ink cartridges running on a variety of HP printers. The company then emailed the customer that their ink cartridges were most likely not working properly on HP printers. To better understand the extent of the impact of this issue, 123inkt.nl lets customers check if their printer is still working. In less than a day, more than 1,000 customers reported this problem. â€
123inkt.nl conducted a lot of experiments on a variety of printers, and finally found that the problem is actually caused by the firmware of the HP printer. The company consulted HP Holland on this issue on the 13th of this month and received a reply that the branch did not know. Users who contacted HP customer service were told that the problem was caused by 123inkt.nl's own brand of consumables. A day later, Hewlett-Packard changed the name because the printer firmware upgrade was caused by the division, but the division also said that the firmware upgrade caused 123inkt.nl's own brand supplies to be used on HP printers. Unexpected results.
123inkt.nl is currently working with the company's own brand of consumable chip manufacturers to solve this problem. The company's own brand of chip makers also said they have received feedback on this issue around the world, and manufacturers are currently developing new chips for their own branded consumables for specific HP printers.
Source: China office supplies network
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