A sales contract issued by the consumer, "Love Home", once again puts the "deposit" overlord clause of silence for several years. Recently, the Morning News reporter opened the "love home" according to the clue provided by the enthusiastic reader Chen. "The deposit of the contract form "Overlord" mystery.
â– Market visit
Covered the "Aijia Home" contract chapter of the deposit does not return brand furniture self-regulation return policy
During the reporter's visit, all the store staff clearly told the reporter that the deposit for the "Aijia Home" contract chapter did not return. However, most of the well-known furniture brands that have settled in “Aijia Home†have indicated that they can pay the deposit or pay the full amount at the storefront. The store guarantees that if there is any dissatisfaction or inappropriate situation, the return will be provided unconditionally.
The disputed merchants continue to “overlord†and the agreed items become consumption “trapsâ€
When the reporter and the merchant who had a dispute with Mr. Chen talked about the deposit, the merchant clearly stated that no quality problems were not returned. The reporter immediately checked the contract of the consumer who purchased the furniture in the store, and wrote in the “Other Agreementsâ€: "No quality problems will not be returned, the goods will not be picked up within 2 months from the date of delivery, the contract will be void, and the deposit will not be refunded." The "other agreement" that originally supplemented the details of consumption has become a consumption trap for merchants to "strongly sell" goods. It is not necessary to study it carefully, and it is inevitable that it will suffer like Mr. Chen.
"No reason to return" and bundled with the store, returning a "handling fee"
In the case of the famous large-scale home market in Beijing, such as Red Star Macalline, Real Home, and Chengwai Cheng, it has already achieved “30 days no reason to returnâ€, but the “love home†of the old-fashioned home shopping mall in Beijing has been delayed. Launch this service. When the reporter went to the service desk to inquire about the relevant return policy and deposit policy, the service desk staff told the reporter: In the home of love, the business must obtain the consent of the merchant, the service desk will accept the relevant return service; also said that the deposit is not refundable in principle. . And, if the product is a credit card payment, the corresponding card processing fee will be charged when returning.
â– Event playback
Return can be fixed without deposit
Mr. Chen’s furniture purchased at Aijia Home is required to be returned due to improper size. However, the store insists that no quality problems will not be returned. And presented Mr. Chen with the contract form of Aijia Home. On the contract form, it is clearly stated that “the payment is made by deposit. If the buyer breaches the contract, the contract will not be refunded.†Mr. Chen said angrily to the reporter: Most home plazas have already realized no reason to return, but they don’t think that they are “love home†but “overlordâ€.
â– Service Guide
Four types of situations do not enjoy the "no reason to return" service
In the consumer experience, return and exchange has always been the hot spot of concern. The "no reason to return" service launched by the major home shopping malls is not all-inclusive. In the following four types of cases, consumers will not be able to enjoy the "no reason to return" service when returning goods.
one. Customized goods (such as doors and windows, curtain fabrics, wrought iron stairs, cabinets and custom-made furniture, etc.); After installation or paving of goods need to be installed or paved; three. Imported products specifically ordered for consumers; In principle, the products such as tiles and floors are freely returned once and replenished once.
â– Contract interpretation
In order to let consumers clearly understand the relevant policies of the deposit and return of Beijing home shopping malls, the reporter chose the corresponding part of the sales contract of Red Star Macalline, Actual Home, Aijia Home and Oriental Home.
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