Recently, the public bought a set of cabinets in the decoration market, signed a pre-payment for the sale and purchase contract, and after the cabinet was delivered, Ms. Zhao requested the balance after the installation. The dealer disagreed and there was a dispute between the two parties. Ms. Zhao said that she asked for the balance after the installation, mainly because of the quality problems after the cabinet installation, which brought trouble to the return. However, the sale contract stipulated that “the goods were paid in fullâ€, because she did not see the agreement at the time, the request for “repay after installation†was rejected.
At the moment of the renovation season, sales of furniture such as cabinets have increased, and the number of consumer disputes has also increased. At present, there is no uniform standard for the domestic cabinet industry for the after-sales content of the cabinet, and there is a phenomenon that the manufacturer can make it difficult to sort out with the consumers. Many consumers often encounter actual and expected inconsistencies when purchasing large-scale home furnishings such as cabinets, and consumers' understanding of the final interpretation of products is not comprehensive and easy to ignore.
Difficulties in defending rights: after-sales complaints, the industry has no unified "three guarantees" standard
Provincial Industry and Commerce Bureau 12315 Complaint Reporting Center analyzed that the furniture problems reflected by consumers mainly include: First, the problem of delivery and installation, not delivered according to the specified time, the furniture delivered is not the same as the order, there are problems in the installation, and even caused The furniture is damaged. Second, the quality problem, the operator sells furniture without factory name, factory address, trademark. Third, there are many after-sales problems, maintenance is not timely, disguised charges or no fees are freely charged.
The industry and commerce department said that at present, the country does not have a unified "three guarantees" standard for furniture. The after-sales service relies on the commitment of the operators. Once the operators fail to fulfill their promises, consumers are often difficult to effectively defend their rights.
Wang Fei, a lawyer of the Consumer Rights Legal Aid Lawyers Group of Liaoning Daily, said that since there is no uniform “three guarantees†stipulations for furniture products, consumers often have to purchase and sell furniture goods after they have a consumer dispute. The relevant agreement on the agreement is resolved. If the consumer does not sign a sale and purchase agreement with the merchant, or ignores the agreed content during consumption, it is inevitable that there will be difficulties in defending rights in the future.
Be cautious: consumer purchase, contract needs to maximize the detailed terms
The industrial and commercial department reminds: When purchasing custom furniture, the specifications, model, color, delivery date, and after-sales service standard of the furniture should be clearly stated on the purchase contract. Before the operator delivers or installs, it is necessary to check carefully. If the quality problem is found, it should be pointed out in time, or indicated on the receipt, or not signed.
In addition, in order to avoid consumer disputes, consumers and operators must refine the relevant clauses when signing the contract for the sale and purchase of decorative decoration products. The more specific the two parties agree, the easier it is to resolve the contradictions.
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